Returns & Refunds Policy

Your satisfaction is important to us. This Returns & Refunds Policy outlines how you can request a return, exchange, or refund.

Eligibility for Returns

You may request a return if:
– The item is unused, in its original packaging, and in resellable condition
– You contact us within 7 days of receiving the item
– You can provide order proof (confirmation email or invoice)

Non-Returnable Items

We do not accept returns for:
– Used, damaged, or altered products
– Items on clearance or promotional sale
– Personalized or customized items

Return Shipping

– Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
– We recommend using a trackable shipping method.
– Once the item is received and inspected, we will update you on the status.

Refunds

Approved refunds will be issued to the original payment method within 3–7 business days.
Please note: Some banks or payment processors may take additional time to reflect refunds.

Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost.

Return Requests

Please contact us at caohoangphat334@gmail.com with:
– Order number
– Reason for return
– Photo or video evidence (if item is defective)